qg999 Terms & Conditions

1.1 Acceptance & Introduction

qg999 is an online betting and casino platform offering cricket, football, kabaddi, slots, live casino, and various other gaming options for users in Bangladesh. The right to use the platform applies only to individuals who meet all eligibility criteria set out under these Terms.

1.2 Age Restriction

21+ qg999 is for users aged 21 and above only. If any person registers or uses the platform while under 21, their account will be closed immediately and any deposited funds may be forfeited.

1.3 Changes to the Terms

qg999 reserves the right to change, amend, or update these Terms at any time. Updated Terms will be published on this page and take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the new Terms.

2.1 Registration Process & Accuracy of Information

Each user may open only one account. All information provided at registration must be complete, accurate, and up to date. Providing false information may result in account closure and balance forfeiture.

• A maximum of one account per person is permitted.
• Opening multiple accounts from the same IP address, device, or payment method is prohibited.
• The registrant must provide their real name, date of birth, and contact details.

2.2 Identity Verification (KYC)

qg999 may verify a user's identity at any time. When requested, the user may be required to submit a national ID card, passport, or other government-issued document. qg999 reserves the right to hold withdrawals until identity verification is complete.

2.3 Account Security

Keeping your account password and login details confidential is entirely your responsibility. Any unauthorized access to your account must be reported to our support team immediately. qg999 is not liable for any loss resulting from negligence in managing your account.

3.1 Deposit Terms

The minimum deposit amount on qg999 is ৳200 (two hundred taka) per method. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major commercial banks). Only deposits from an account registered in the user's own name will be accepted.

• Deposits through third parties are not permitted.
• If a deposit is not correctly credited to your balance, please notify the support team.
• Processing of large deposits may be delayed until account verification is complete.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Successful withdrawals are generally completed within 10 to 45 minutes. Processing time depends on the payment method and verification process.

• The withdrawal method must match the deposit method.
• Large withdrawals may be held if KYC verification has not been completed.
• Withdrawals will be suspended on suspicious transactions until verification is complete.
• Withdrawal requests will not be accepted if the wagering requirements of an active bonus have not been met.

4.1 Welcome Bonus

qg999 offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000.

The bonus applies once only and is allocated to a specific account.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x — applied to the bonus amount only, not the deposit and bonus combined.

• Bonus balance cannot be withdrawn until wagering requirements are met.
• Wagering completed through prohibited betting methods will not count toward the requirement.
• Wagering must be completed within a specified time limit after the bonus is received.

4.3 General Promotion Rules

• Each promotion may have its own terms, which will be published alongside the offer.
• If evidence of bonus abuse is found, the account may be suspended.
• Claiming bonuses across multiple accounts belonging to the same person is strictly prohibited.
• qg999 reserves the right to modify or cancel any promotion.

5.1 VIP Tiers

qg999's VIP program has four tiers, each with a different weekly cashback rate:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

5.2 VIP Benefits & Terms

Users may advance to higher VIP tiers based on active play. Cashback is calculated on net weekly losses and credited to the account at a set time. qg999 reserves the right to modify VIP terms; members will be notified of any changes.

6.1 Prohibited Conduct

Engaging in any of the following activities is strictly prohibited and may result in account termination and balance forfeiture:

• Operating multiple accounts belonging to the same person.
• Artificial or coordinated betting intended to exploit bonuses (bonus abuse / arbitrage).
• Colluding with other users to fix outcomes.
• Accessing the platform using hacking, bots, scripts, or automated tools.
• Using the platform for money laundering or any illegal purpose.
• Attempting to harass, defraud, or harm other users.
• Any attempt to breach the platform's security measures.

6.2 Account Suspension & Termination

qg999 reserves the right to review, suspend, or permanently close any account that violates these Terms. In cases of violation, any bonuses, cashback, or winnings may be cancelled. The original deposit amount is generally returned, but may be held during an investigation.

7.1 Bet Acceptance & Cancellation

qg999 reserves the right to cancel any bet in the event of a technical error, incorrect odds, or unusual circumstances. Bets placed on clearly incorrect odds may be cancelled by an administrative decision, in which case the original stake will be returned.

7.2 Sports Events & Results

All sports betting results are determined based on official results. If an event is postponed, abandoned, or rescheduled, bets will be handled in accordance with qg999's policy. qg999 is not responsible for technical interruptions or disconnections during live betting.

8.1 Responsible Gaming Commitment

qg999 is firmly committed to responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems. The platform must be used at the user's own discretion.

• Users can set their own deposit and betting limits.
• Temporary breaks and self-exclusion options are available.
• If you feel that gambling is affecting your life negatively, please contact us for support.

For more information on responsible gaming, visit: Responsible Gaming page.

9.1 Data Collection & Use

qg999 collects users' personal data solely for the purposes of providing services, verifying identity, and fulfilling legal obligations. We keep all data secure using SSL encryption technology. Personal data is not sold or rented to third parties.

9.2 Cookies

qg999 uses cookies to ensure the website functions properly and to improve the user experience. By continuing to use the platform, you consent to the use of cookies. For more details, visit: Privacy Policy.

10.1 Service Availability

qg999 always strives to provide uninterrupted service, but temporary disruptions may occur due to technical issues, maintenance, or external factors. qg999 is not liable for any loss caused by such disruptions.

10.2 Third-Party Services

qg999 displays games from various providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, and Ezugi. The results of these games are controlled entirely by each provider's own RNG (Random Number Generator) technology, and qg999 cannot alter those results.

10.3 Limitation of Damages

To the maximum extent permitted by law, qg999 is not liable for any indirect, incidental, special, or consequential damages. In any claim, the maximum liability will be limited to the amount spent by the user in the relevant transaction.

11.1 Complaint Submission Process

If you have a dispute or complaint, please contact qg999's support team first. Support is available 24/7 in Bengali and English via live chat. To contact us by email, write to [email protected]. We always aim for a fair and prompt resolution.

11.2 Final Decision

In any dispute, qg999's decision will be considered final and binding unless it is shown to be clearly unreasonable. In all disputes, the logs and records held by qg999 will be treated as authoritative evidence.

12.1 Entire Agreement

These Terms constitute the entire agreement between qg999 and the user and supersede any prior oral or written understandings. If any term is found to be unenforceable, the remaining terms will continue to be in effect.

12.2 Consent to Terms

By opening an account on qg999 or using the platform, you confirm that you have fully read, understood, and agreed to comply with these Terms. You are 21 years of age or older and are using this platform voluntarily.

12.3 Contact

For any questions or comments about these Terms, please contact our support team:

• Live Chat: Support available 24/7 in Bengali and English.
• Email: [email protected]